Google Play is a fantastic store for getting apps and games for your Android device, but it's less than fantastic when something suddenly goes wrong and you get an error message saying 'Error retrieving information from server [RCP:S-5:AEC-0]'.
What can you do to fix this error? It's a system error that can be fixed with one simple and effective method: you have to remove your Google account on your phone or tablet and then re-add it. Here's the our-step by-step guide on how to do that in part 4 of our Google Play Basics series.
1. Go into your Google Account settings
Go to Settings, scroll down until you find the blue G icon (for Google), and click on it. Now select the Google account you want to delete. On our test phone, we added 3 accounts, but usually there’s only one, so click on whichever account is yours. Click on it.
2. Remove your Google Account
Click on the icon with three dots in the upper right hand corner of the screen. You’ll get a menu where one of the options will be to 'Remove Account.' Confirm that you really want to remove the account.
3. Re-add the Google Account
Enter Google Play and click on Add a Google Account to re-add the account onto your phone or tablet. Remember, the account hasn't been deleted completely, just removed off of your device. In this case, click 'Existing' instead of 'New' account.
Follow the instructions on the screen. If you get lost somewhere, read our step by step tutorial on How to register a new account in the Google Play Store.
If you forget the password for your account, check out the How to recover your password on Google Play tutorial.
The RPC: S-5: AEC-0 error should now no longer pop up. Enter Google Play and download a new apps or game just to double check.
Do you have another way for fixing this server error? Let us know in the comments below.
Read the other articles in our Google Play guide:
- Is Google Play free?
- How to register with Google Play
- How to recover your password in Google Play
- Google Play Basics part 6: Get a refund for an app purchased in Google Play
- Send apps to your Android device a PC