You probably already know that Hotmail has more or less been replaced by Outlook.com, and if you've taken a look at your account recently, you'll see that your inbox looks very different indeed. Some people are happy to go with the flow, but if you feel that it's a radical change and the transition is too difficult, we're here to help.

We've already discussed the basics of the change, but for some people the change has made things so complicated that it's a challenge to even send an email. If you know exactly what we're talking about, read on...

1. Go to your Outlook.com inbox

One of the main changes is the remodeling of the menu bar at the top of your inbox. Once you're in your Outlook.com account, click the inbox, highlighted in red above.

To write an email, click the +New, as in the picture:

You'll see the screen change to display an unwritten email. You'll also find that the options above the top have changed, but we'll discuss that later.

2. Formatting your email

In the area marked 1, pick the people you want to send the email to. Outlook.com will suggest names as you begin to type, and you can enter more than 1 address at a time. In the area marked 2, write a subject for your email. Then, in the area marked 3 (Type your message here), just write the email like you normally do.

3. Formatting your text and attaching files

If you'd like to format your mail by changing the appearance of the text (for example, adding bold or colored writing), use the options marked 1. If you want to attach a file like a photo or document to your email, click "Attach files" (numbered 2) and pick the ones you want. They will be attached automatically.

4. Sending your email

When you've finished writing the email, use the options in the top bar to decide what to do with it next. You could, of course, send the email, but you'll also be able to save a draft or delete it. Under Options, you'll be able to changed the message format (HTML, RTF, etc.) and set a priority.

See? That wasn't so hard! Once you've gone through this procedure a few times, it will begin to feel like second nature, and before you know it, you'll be an Outlook.com pro!

Does anything else about Outlook.com confuse you? Tell us in the comments and we'd be happy to help you out.


  • Adrienne Vecchio |
    Adrienne Vecchio


  • pauline ogbechi |
    pauline ogbechi

    I dot remember my password.so cant get any email

  • Kenneth Jones |
    Kenneth Jones

    I can no longer send several pictures without it saying that I've exceeded 25MB

  • Emil |

    When I try to log in I get a message saying that I ned to log out of office 365. I do not have office 365.

  • Bert Cardinal |
    Bert  Cardinal

    Why did not send this explanation when they decided to change to "OUTLOOK" instead of letting everybody struggle throughout this major change ???? Bert Cardinal

  • Debbie Lillian Rudd |
    Debbie Lillian Rudd

    Hi I would like to try this Utility before I purchase it! Thank you

  • pericaz |

    I like outlook.com ,it is much easier to send and recive mail. and i am using him

  • hira shaikh |
    hira shaikh

    how to attach the picture in email

  • dianneinaustin@hotmail.com |

    spell check where is it? Are you kidding? How can you have email without a spell check? Mine is gone with the stitch over. I'm not happy, most likely will need to change to gmail,

  • thedaffodilwoman@hotmail.com |

    I agree that if there has to be changes at least they can let us know how to deal with them instead of leaving people frustrated because they cant send e-mails. I have wasted a lot of time trying to send e-mails. Instructions on adapting the changeover should have been published to each user at the time

  • Janet Short |
    Janet Short

    I have not talked to anyone that understands why the change was made, the new outlook is difficult to use. Before it was so simple to forward, send group email, attachments, etc. I am ready to change email providers as I am tired of constantly trying to figure out such simple tasks. I can't believe Microsoft is not aware of how their customers feel about this terrible decision.

  • aishwarya kapoor |
    aishwarya kapoor

    i have to make project on procedure for sending,receiving and deleting.

  • sadaf rajper |
    sadaf rajper

    i have never send the email and no information about so it is essential tp[o a a emial address to send a email please tell"

  • Taylor |

    i cant send anything i dont have a bar at the top this sucks! bring back hotmail i cant contact anybody i have a buissness and friends id like to talk to so if theres this many problems and complaints either fix em or bring back hot mail like seriously im gunna have no buissness or friends!

  • rosemaryhanstock@hotmail.com |

    I can not send an attachment with e mail do I have to change my email address to out look .com

  • Spencer N. |
    Spencer N.

    outlook sucks, bring back hotmail, unable to forward email.

  • JY |

    I tried numerous times to send new outgoing e-mail to numerous people. I did exactly what your instructions said to do. Outlook NEVER SENT THE MESSAGE. I prefer the previous version.

  • Barry Robson |
    Barry Robson

    RUBBISH thats all i can say,useing the same e,mail and security code for the last four years now I can not open my emails no matter how I try,if I could Transfer my addres book and e mails I WOULD CHANGE TO ANOTHER company in the mean time ill keep trying,

  • minie |

    it's really helpfull thanks

  • Kate |

    MISSING TOOLBAR TO SEND EMAIL SOLUTION: I, too, am missing the toolbar in the top center of the screen. This is probably because the new emails I create now appear right next to the inbox instead of in their own pop-up window. However, I DID find a way to get it by re-opening the draft after it has been saved in the drafts folder. 1. Open your drafts folder. 2. Open the draft you wish to send. 3. Hover the mouse over the name of the recipient and a pop up box should appear with options- including send. OR 4. Above the sender addresses is an option to continue working on the draft. Choose that and the draft will open again, but this time, there will be a toolbar DIRECTLY ABOVE the recipient email address bar with various options INCLUDING send. Hope this helps!

  • Kate, again |
    Kate, again

    Correction on step 4. Above the recipient addresses... not sender addresses. Sorry!

  • yen |

    On the text part, I can only type in one line. In normal email I can just keep on typing. For example, in this comment box, the typing stop at the word 'normal'

  • nicole |

    literally the worst email set up of my life......... almost impossible to find the send button, forwarded is a mother and a half.

    if i didn't have to have this for school, I would never use it

  • liam.hobbert |

    I have not been given the option to attach files.

  • Geriannemeyer61 |

    I created a new folder by accident when I wanted to compose an email and can't delete it. send answer to geriannemeyer61@gmail.com please.

  • gerardburns |

    I cant send email attachment links any more , why have you made it complicated ?. what is cc bcc why once sent they cant open them from there phone. just put it back, simple is always best, dosent even say sent from my phone

  • alicemeisberger |

    How many recipients can I send email to? Keeps telling me that even 5 are too many & that I have to verify my account.....which I have done. Please help.

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