Data packets screenshotOver the years, I've noticed a simple reoccurring problem with wireless signals under Windows which appears to be a glitch. Sometimes, even if everything is connected perfectly with my wireless connection, I still can't surf the internet. I've gone absolutely crazy at times trying to work out what it is such as by resetting my router, re-entering my WEP encryption details, checking my virus scanner, scanning for malware etc. In the end, simply un-ticking and re-ticking a check box in my Internet Protocol Properties dialogue has fixed everything in an instant.

The problem has always been that my wireless connection is hardly receiving any data packets. It's sending them fine but it's only receiving a trickle of data which basically means my browser has nothing to display.

Here's a simple three step solution to fix the problem.

1. Close your browser and go to your wireless connection status screen (above) and click "Properties". This will reveal your Wireless Internet Connection Properties dialogue:

TCP screenshot

2. Click on the Internet Protocol (TCP/IP) and click "Properties". In the next dialogue uncheck the "Obtain an IP address automatically" box. Change it to "Use this IP address" (don't worry about entering any numbers into the boxes or if prompted for some just enter some random ones) and click "Accept".

Internet Protocol screenshot

3. Click "Accept" again and your new settings will be saved. Then simply, go back to the "Obtain an IP address automatically" dialogue box and re-check it again. Click "Accept" and click "Accept" again. Open your browser and you should find that you can surf the internet again. If you check the state of your internet connection, you should find now that your connection is receiving packets as normal.

A simple solution to what can be an infuriating and mystifying problem and best of all, it doesn't cost a "packet" :)


  • hurleygirl |

    I cannot tell you how frustrated I have been woth this problem. I just followed your advice, worked like a charm. Thank you so much! (Oh, but I did have to restart my computer to get it going again)

  • Nick |

    Glad it helped Hurleygirl! I know it's a really annoying problem - it's just one of those many glitches with Windows that you only learn about through bitter experience unfortunately.

  • Nic |

    Hi tried this but it would not let me by pass the field or accept any random keys. Any other suggestions?


  • caelon |

    em i did all dt der buh it stil wnt let meh do nyfen wat do i do lol

  • Matt S. |
    Matt S.

    I had the issue of sending, but not receiving packets as well. However, my problem was not the "Obtain an IP Address Automatically". My problem was fixed on that very same "Internet Protocol TCP/IP Properties" window just a little farther down. I needed to select "Obtain DNS Server Address Automatically"

    I did have a problem after that with the option going back to what it was before I changed it. That was fixed by actually deleting the address that was listed, then selecting "Obtain DNS Server Address Automatically".

    I hope this helps some of you!

  • Irina |

    I was so confused and worried about my computer. Worried becuase I am a college student and need email access 24/7 for assignments.

    My computer showed that the internet was connected but I just could not browse.

    My friend noticed that no "packets" were being received and I googled that...came upon your suggestion. Thank you so much!!!!! It was such a quick fix.

    Thank you, thank you, thank you!!!

  • Nicholas Mead |
    Nicholas Mead

    Glad it helped Irina!

  • faisal |

    my wireless packet coming but not received please help me how to i cure this problem

  • Barbora |

    Hi guys,pls help me...i have same problem...but..if I select in Internet Protocol TCP/IP Properties "Obtain IP Address Automatically" than I dont have connection..but If I use the IP adress than I have connection (excellent), but my wireless has the following issues: Packets sent but no receive.. My Laptop: Dell Latitude's,2005,running Windows XP.. Thanks very much

  • dennis |

    i have the exact same problem.it driven me crazy for like 4 days straight.i talked to a tech student and he suggested that i get a new network adapter. straight can anyone help please.

  • D |

    I had the same problem.

    Your solution worked perfect.


  • sachindra |

    Hi Iam facing the same problem but not on my office LAN but on LAN which I was using till few days back...how this possible

  • Brian |

    OMGGG!!!!! THANK YOU SOOOOOO MUCH!!! I was having this problem and had a law school final due.. thanks to whoever wrote this i got it turned in barely.. if your ever in socal im buying you a beer

  • Nicholas Mead |
    Nicholas Mead

    Glad it helped you get your paper in on time Brian and please send all beers to Softonic :)

  • Quila |

    I have been working for 2 days trying to get my connection back working. This helped it to start working again immediately. Thank you for posting this!

  • Ajay |

    Great dude..it worked..thanks a ton

  • michael |

    Hi my office network has 4 computers on the network,one is the server.the server is browsing the internet fine.the other 3 computers are receiving internet signal from the server but they are not browsing.Please what do I do? Michael

  • shajuti |

    thank you - it was super frustrating and now the wireless works like a breeze

  • Anisha |

    i have also tried given obtain ip address automatically. but it raises the another problem that my lan can only have limited access and showing warning symbol. please help me to sort out

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